How to Find the Best NDIS Plan Manager for You
When it comes to making the most of your NDIS funding, choosing the right plan manager can make a huge difference. The best NDIS plan managers don’t just pay your invoices — they make your plan easier to understand, help you stay on budget, and support you to achieve your goals with less stress.
But with so many providers out there, how do you know who to trust? Here’s what to look for when finding the best plan manager for you.
1. Make sure they are NDIS-registered
A legitimate NDIS plan manager must be registered with the NDIA (National Disability Insurance Agency). This means they meet strict quality and safeguarding standards and can work with any participant whose plan includes “Improved Life Choices (Plan Management)”.
✅ Tip: You can check if a provider is registered by searching their name on the NDIS Provider Register.
2. Choose an independent plan manager
An independent plan manager works only for you — not for a support coordination or service delivery company. This independence ensures your funds are managed without bias or conflict of interest.
An independent plan manager focuses solely on financial management, helping you choose the right supports and ensuring providers are paid quickly and accurately.
At The Plan Management People, we’re proudly independent and family-run, which means your needs always come first.
3. Look for transparency and fast payments
Delays in payments can cause unnecessary frustration for both you and your providers. The best NDIS plan managers offer fast invoice turnaround times (often within 2–3 business days) and clear communication about each claim.
Ask potential plan managers:
How quickly do you process invoices?
How can I see my spending in real time?
Do you notify me when payments are made?
You deserve full transparency about how your funding is used.
4. Consider their communication and customer service
Your plan manager should be easy to reach, responsive, and willing to explain things in simple terms. Great communication builds trust and ensures you always feel supported.
At The Plan Management People, we believe in real connections — no long hold times or call centres, just friendly, reliable service from a team who truly cares.
5. Check their experience with different disabilities
Different participants have different needs. The best plan managers understand the NDIS inside and out — from Core Supports and Capacity Building to Assistive Technology and periodic funding.
Ask if they have experience supporting participants with similar goals or conditions to yours. Knowledgeable plan managers can often help you avoid funding mistakes and ensure every dollar goes further.
6. Read reviews and ask for recommendations
Online reviews and word-of-mouth recommendations can tell you a lot about how a company operates. Look for feedback about their communication, reliability, and turnaround times.
⭐ Tip: Search for “[plan management reviews near me]” or visit Google Maps to see what other NDIS participants are saying about plan management providers in your area.
7. Choose a plan manager that offers the right tools
Technology can make plan management easier. The best plan managers offer online portals or mobile apps so you can track your spending, view invoices, and see your remaining budget anytime.
This gives you full control and confidence that your NDIS funds are being used properly.
8. Make sure their values align with yours
You’ll be working closely with your plan manager throughout your NDIS journey, so it’s important that they share your values. If you value personal service, transparency, and independence, find a provider that lives those values every day.
At The Plan Management People, we believe in treating every participant like family. We combine the reliability of a national provider with the care and attention of a family-operated business.
Why The Plan Management People might be right for you
We’re passionate about helping people with different abilities live life on their terms. Our team provides:
Fast invoice payments (usually within 2 business days)
Monthly budget reports so you always know your balance
NDIS expertise from a friendly, independent team
No cost to you — plan management is fully funded by the NDIS
If you’re looking for an independent, family-run plan manager who makes NDIS easy, we’d love to support you.
Ready to make the switch?
Switching plan managers is simple — we handle the paperwork for you.
Contact The Plan Management People today to chat with our friendly team or learn how we can make managing your NDIS plan stress-free.
📞 Call us: 0456 977 362
💌 Email: admin@pmpeople.com.au
🌐 Visit: www.planmanagementpeople.com.au