Got Some Questions?

Check out the Frequently Asked Questions below and don’t hesitate to contact us if you need more information.

Frequently Asked Questions

What is Plan Management?

Plan management is when a provider supports you to manage funding in your NDIS plan. These providers are known as plan managers.

How can I manage my NDIS funding?

You can also choose a combination of the three options - Self-management, Plan-managed funding and NDIA-managed funding.

How do I pay a Plan Manager?

The NDIA will provide funding in your plan to pay for a Plan Manager who pays your providers for you, helps you keep track of funds and takes care of financial reporting for you

Why use a plan manager?

A plan manager can help you: Increase your financial and plan management skills, learn how to self-manage your plan pay providers, increase your choice of providers, get NDIS plan budget reports and greater budget oversight.

How do I change plan managers?

You can choose your plan manager. You can also change your plan manager during your plan at any stage. If you wish to change over to The Plan Management People get in touch today and we will help you with the process.

If I change plan mangers, who is responsible for paying my 'old' invoices?

If you change your plan manager, the new plan manager becomes responsible for the ongoing management of your plan. This includes, to process payments on your behalf, irrespective of the date the services were rendered or the invoice date. This is to ensure that any late invoices issued by a provider from earlier in the plan period are able to be paid.

What is the difference between a Plan Manager and a Support Coordinator?

A plan manager will pay providers for supports delivered. A plan manager will help you monitor your funds, and provide financial reporting. A support coordinator will support you to understand and implement supports included in your plan. A support coordinator will link you to providers and other community and government services. A support coordinator will also support you to build skills and direction.

Can I pay my providers more than the limits set in the NDIS Pricing Arrangements and Price Limits?

No. If you are using a Plan Manager, providers cannot charge more than the price limits outlined in the NDIS Pricing Arrangements and Price Limits.

What is a service agreement?

When you agree to use your NDIS budget to pay for supports, you are entering into a contract with your provider. A service agreement is an agreement between you and your provider that makes it clear to what you have both agreed to. It is covered by Australian Consumer Law. The NDIA recommends having a written service agreement so participants and providers are clear about what each party has agreed to. For example, what supports will be delivered and how they will be delivered.

What do you need to consider when making a service agreement?

When you negotiate a service agreement, you should understand things like: what supports are being provided, the cost of the supports, responsibilities of your provider, your responsibilities, how long the agreement goes for and how it can be changed and dispute resolution process.